Twelve features, and what each one does on a real day.

Your tours, under your names, with the duration, seat capacity, price and deposit you actually charge. Everything else in FleetDesk points back at this list, so a booking carries the name you gave it rather than a generic slot you have to explain to your own staff.

app.fleetdesk.co

Someone asked about a date. It lands in one inbox with the thread attached, it stays visibly unanswered until you deal with it, and when it turns into work you convert it to a booking in one action. It is an inbox, not a drip-sequence CRM, and it does not write anything on your behalf.

Send a link instead of a paragraph. The page carries your name, your logo and your colour. The trip, the date, the party size, the pickup, what is included, the price and the deposit, with one button on it. When they accept, the booking moves to confirmed and they see your payment instructions. FleetDesk appears nowhere above a line of small print at the bottom.

The core record and the one screen you live in. Who, which tour, what date, how many, what they are paying, what they have paid, what is still owed, and every note your driver needs. Add-ons are plain line items rather than a subsystem you have to learn.

app.fleetdesk.co

The week at a glance, zoomable. Month and week read as a calendar; the day zooms into the dispatch board. Today is one screen rather than two tabs that can disagree with each other, so when a customer calls to move a pickup you are looking at the answer already.

Columns are vehicles, the unassigned groups pile up in one high-visibility lane on the left and never hide, and you drag work onto a van and a driver. Several bookings can share one vehicle. If you run more than one vehicle, this is the screen you bought the software for.

app.fleetdesk.co

Vehicles with their seat counts, drivers with their contact details, and the link between the two. Configured once and then mostly left alone, which is why it lives in Settings rather than taking up a tab.

Each run gets a tokenised link. The driver opens it on their phone and sees the pickup, the time, the party, the stops and the notes. No app to install, no account to create, no password to reset at 6am. It prints, too, for the drivers who would rather have paper.

One clean page per booking for the guest: what they booked, when and where to be, what to bring, who to call. It carries your branding, not ours. It costs you nothing to send and it is the last thing a customer sees before they meet you.

Name, phone, email, and their history with you. Enough to recognise a repeat customer and to find the person who called you last April, and deliberately not a sales pipeline.

app.fleetdesk.co

A plain ledger: what you have earned, what you have collected, what is still outstanding and what the day cost you, in your own currency. Enough to answer "how did August actually go" without opening a spreadsheet, and plain enough that your accountant does not have to argue with it.

app.fleetdesk.co

The trip is coming up and there is money outstanding. FleetDesk emails the customer before the date with the amount still owed and your own payment instructions. Chasing deposits and balances is the single most-named daily annoyance in this business, and this is the part of FleetDesk that quietly pays for the subscription.