What it does not do
Is there AI in it?
No: there is no AI anywhere in FleetDesk, dispatch software for tour operators, no drafted replies, no message-to-booking parser and no assistant, so your customers and your conversations are not sent to any model and nothing writes to a customer in your name.
What goes out under your brand is what you wrote.
What that means in practice
- An enquiry from your website is stored word for word. Nothing summarises it, rewrites it or answers it.
- Email screens fill in one of your own templates, and you read and edit the message before it sends.
- No customer data is used to train anything, because none of it is sent anywhere to be trained on.
Where that leaves you
Replying to an enquiry is a human writing a sentence. In exchange, nothing plausible and wrong ever goes out with your name on it, and a customer who asks a question you have not thought about does not get an answer that commits you to something.
Checked against the product on 16 September 2026. Published by Max, founder and tour operator.